Politica dei rimborsi / Criteri di rimborso
Canceling Orders and Withdrawal
8.1 Right of Withdrawal. You are entitled to withdraw from your contract for purchasing the Products within 30 days of the actual delivery date of your order, without giving any reason for doing so. In order to exercise your right of withdrawal, you should send us an explicit written notification about your decision to withdraw from the contract for purchasing the Products. This email must include the order number of the order you wish to withdraw from, as well as the name, email address, and phone number used on that order. Please be aware that 30 days following delivery, your right for withdrawal expires permanently.
8.2 Effects of Withdrawal. If you withdraw from the contract for purchasing the Products within 30 days, we shall refund all payments received from you, including delivery costs, if any (other than delivery costs incurred for a more expensive delivery method due to your selection at checkout), without undue delay. Upon withdrawal, you will send back the Products, including opened and unopened Products without undue delay and in any event not later than 14 days from your withdrawal notice. You will incur the cost of returning the Products to us. Refund will be done using the same payment instrument that you used for the original transaction, usually crediting your credit card. You will not be charged any additional fee with respect to such refund. We may withhold the refund until we have received the Products back or evidence from you that you have sent back the Products.
8.3 Canceling Orders. You may also cancel your order by notifying us in writing at any time before the order has been delivered. In such a case, the relevant conditions for the Right of Withdrawal indicated above would apply. We would appreciate it if you could provide us with the reason for your decision to withdraw or cancel your order.
8.4 Limitation of Withdrawal and Cancelation. You can no longer cancel your order and/or withdraw from your contract for purchasing the Products once you have opened the Product containers or used the Products. Any statutory rights you may have concerning the quality of those Products will remain unaffected